Newsreel - IT service at the university
In this section, you will find current information regarding questions and problems for the helpdesk as well as current information about the Department of IT operations support
New information - 4.12.2020
There was a problem with displaying files in MS Teams in the Files folder (especially subject teams).
Beware of fraudulent Session Expired email.
Connection problem with using a hotspot or router
ATTENTION! it's forbidden to use the above-mentioned equipment as well as any external network devices (except USB to Ethernet adapter).
If the connection does not work for you, you have probably been disconnected for violating the above-mentioned rules. Remove the device in order for us to restore your connection and write to us a request on the portal Helpdesk.
Problems with logging into the university system
Please check the form of your login with the address of the page you use to log into the UIS:
- xlogin/ylogin/qqlogin etc. match the login page address
- purely numeric login (10110025, etc.) match the login page address
- ret and numbers (ret104824, etc.) match the login page addres
Problems with VPN connection
VPN MENDELU does not have support for MacOS from version Catalina.
With VPN on Windows make sure you have the newest version of the operating system (all updates are downloaded and installed).
The most common problem with certificates is with their installation. They are the same certificates that are used for Eduroam and the dormitory network, but for VPN it is necessary to download these certificates again and select the storage location Local device.
Always check that the certificates you have installed in your device are up-to-date and not expired.
Manual for the connection can be found here: VPN MENDELU
I received e-mails about account cancellation, what about them?
If you are continuing your studies or employment at Mendel University, your entitlement will be automatically renewed as soon
as this information is entered into the system.
As for access to UIS and school e-mail, it remains for you for up to 6 months after terminating relationship with the university.
Problem with STATISTICA 12 installation
If you do not know how to install STATISTICA 12, visit https://web2.mendelu.cz/statistica/
To install the program, you must be connected to a university cable network or you have to use a VPN. When using a VPN, please make sure you are successfully connected before starting the installation.
Problems signing into your e-mail and other o365 applications
In the case of persistent problems, it is necessary to clear the browser cache. Instructions can be found here (only in czech language): Logging. You can also find instructions for each browser by entering clear the browser cache into a search engine.
Beware of suspicious and fraud e-mails
As suspicious e-mails have been multiplying recently, we ask you to check all suspicious e-mails more closely.
Whenever you receive a suspicious email, make sure that the e-mail
does not contain bad grammar, error in the sender or a strange greeting at the end.
It's also good to check if person that send this e-mail really works at the university.
If you are still unsure, write to us at HelpDesk and we will gladly help you.
Empty attendance or wrongly sent attendance (Attendance registration system dochazka.mendelu.cz)
If your attendance was automatically sent and it has been empty or you sent it by mistake before completly filling in all dates, please, contact the head or secretary of your department who can return it.