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Department of Information Technology

Frequently Asked Questions

Frequently Asked Questions at HelpDesk

In this section, you will find the most commonly submitted requests, which can be resolved easily through the procedures and answers provided below. If your problem differs from the ones listed here, create a request through HelpDesk or write to us at

The most common questions fall into these categories:

Currently Most Frequently Asked Questions

Connection to the Network

Usage of hotspots, routers, and other personal network devices is prohibited.
If a violation is detected, you will be blocked for security reasons until the respective device is removed.
Find below the instructions on what to do if blocked.

University Information System

When starting your studies, please pay attention to login credentials for:

Find instructions for each login below.

Attendance Tracking System

Emails in Office 365

MS Teams


Here you will find answers to questions about your accounts and more.