Unfortunately, with such a general request, we are not able to solve the problem without further information. Therefore, if you have a problem with the connection, which isn't listed here, please add the following information to your request:

• your name,
• the type of device you are connecting from,
• the type of network you are connecting to (in the case of Wi-Fi, its name) and
• place, where you are connecting from.

If the problem is within the dormitory network, add the following:

• the dormitory name,
• block and room label and
• socket label.

Within the dormitory, the primary connection option is an Ethernet cable.
After connecting, the login page will automatically pop up, where you just need to enter your login data (same as for UIS). However, we recommend that you use certificate authentication, which ensures automatic login for a period of 6 months from the download.

In some dormitories, there is also the possibility of connecting to Wi-Fi Eduroam. You can also connect to this Wi-Fi on the university campus.
You can follow the manual here:

• Eduroam
• Student's residence network

In case of problems, please follow the above problem My internet is not working/I can't connect.

If you have a Windows Phone and want to connect to the Eduroam Wi-Fi, you must apply for an PEAP account, because your device does not support certificates. To apply for PEAP account, you must write a request to us at Helpdesk with your name and the reason why you are applying for the PEAP account (for example: I have a Windows Phone).

First, you must have login information for UIS or ISKaM. You should receive them on your first visit of accommodation office.
Depending on the dormitories where you are staying, you can use either the dormitory network or, if the dormitories are covered, Wi-Fi Eduroam (you can use the procedures and login details from your school to access Eduroam).
In the case of a dormitory network, you will find information in the previous issue I am on the university campus for the first time and I don't know how to proceed while connecting to the Internet..

This message means that you are logged in on multiple devices using web authentication. This can also occur when using a router in a dormitory network, which is prohibited, and if this is the case and you don't disconnect the device, you risk temporary disconnection. After logging out of the device or disconnecting the router, try logging in again.

Alternatively, try logging in using 802.1x certificates. The best solution to this problem is to automatically log in using 802.1x certificates, which not only automatically log you in for 6 months, but you can use them on multiple devices.
How to do it:

• Student's residence network

In short, using your own network devices (especially Wi-Fi routers) causes a lot (network, security and other) problems and it is counterproductive in the end.
Each guest has one socket in the room for connection to a wired dormitory network and the dormitories are slowly all covered by the university Wi-Fi network.

If you have been temporarily disconnected due to these devices, you must disconnect these devices and write to us on HelpDesk this information:

• your name,
• dormitory name,
• block and room label and
• socket label.

If you have really disconnected the device and you will not use it again, you will be reconnected.

After installing a new certificate, most users will not remove the old one and in some cases it can causes a connection problem. Therefore, please make sure that you have only one valid certificate on your laptop. Use the instructions (Windows and Czech language only) to delete the old certificat: Remove certificate

VPN MENDELU does not have support for MacOS from version Catalina.
With VPN on Windows make sure you have the newest version of the operating system (all updates are downloaded and installed).

We recommend that you go through the instructions for VPN, often the causes of problem are small errors such as
Windows:

• certificates are installed only for the current user (they should be on the local computer) and
• incorrectly set up connection.

MacOS - certificates:

• unconfirmed credibility and

If re-browsing the manual does not help, write to us and state what the operating system is on the device and send it screenshots of important settings.

If you are a student at Mendel University and you have been properly enrolled in the study, the day after enrollment, log into your e-applications and in the first table you will find the login name and password to the UIS, see Figure.

Please change your password after logging in and also set up a password reset for external email.

If you are an employee and the login information were not issued to you in the personnel department when you were hired, please contact system integrator of your faculty.

If you haven't set a password reset in UIS (Password reset), you must request a password reset from the system integrator of your faculty: list of system integrators.

A system integrator is a person responsible at a faculty, other component or the entire university, for trouble-free operation of information system (UIS), training and user support. He is a conceptual person for gathering all ideas, questions and reports on information system errors. Each faculty (AF, FRRMS, LDF, PEF, ZF) and the university-wide institute or workplace (ICV, REK, Koleje) has its integrator. List of system integrators.

After logging in to the attendance system, you must select the job for which you want adjust working hours. To do this, click on one of the time operations, for example working with the current month.
After entering, you will see a button for Setting working hours in the side menu.

Attendance automatically rewrites each vacation as if it were an equal working time.
If you have uneven working hours, you must rewrite your vacation manually, even if the vacation you are writing is red.

If you want to go back to last month's attendance, and edit it, for example add additional changes, you must contact the head or secretary of your department.
If you just want to check your attendance, you can do so in the tab Logs and Documents - My Documents , where you can access your files(.pdf) with your already submitted attendances.

First, make sure that you enter the correct login details - the same as for the university information system with the login in the form login@mendelu.cz.
Secondly, make sure that you enter the password correctly (watch out for CapsLock and NumLock). You can for example, firstly write your password outside (in a notepad or else) and then copy it into the form.

If you are sure that the login details are correct and the login still doesn't work, please, change your password in the university information system: password change.

Mail can be received by different distribution servers: UIS, Office 365, etc. The user can change this setting at the following link (requires login to UIS): University mail delivery

Owners: Have full control over the team. They can add and remove members and guests, they can change team settings as well delete the team. There can be several owners in a team. Teachers are set up as owners for subject teams.
Members: Have limited team options. They can take full advantage of the team's capabilities, but they cannot manage the team. Students are set-up as members of the subject teams.
Guests: People outside the university organization (outside the university IS) who the owner invited to the team. Guests have the lowest level of permissions.

Not always. This answer depends on your browser.
With some browsers you do not need desktop application and you can join a video conference directly in a web browser. You don't even need any browser plug-in. However, to take advantage all of the options and functions that MS Teams offers, we recommend using the desktop application. For example, the application allows you to use both the camera and desktop sharing option while in the meeting or while talking to another person.

You can only access the kiwi server from the university or dormitory wire network. If you are connecting from another network (for example, from home or Eduroam), you must use VPN: manual for VPN.

If you are logging in for the first time, change your password in UIS and try logging in again.

If you are not logging in for the first time or the above procedure didn't work, it's probably an error with the password. First try to write the password, for example, in the login field and then copy it.

If you have characters like @, $, € in the password and you are in the study room during the test mode of the computer, an operating system other than Windows is started in there and therefore Alt + code shortcuts don't work and keyboard switching shortcut is also different. Consult this problem with the operator or supervisor.