Frequently Asked Questions

WARNING! It is prohibited to use the above-mentioned devices as well as any external network devices (except USB to Ethernet adapter).

If your connection is not working, you were likely disconnected due to a violation of the mentioned offense. To restore the connection, remove the device and submit a request to Helpdesk.

Please check the format of your login with the address of the login page to UIS:

xlogin/ylogin/qqlogin, etc. correspond to login at is.mendelu.cz/auth

purely numerical login (10110025, etc.) corresponds to login at is.mendelu.cz/prihlaska/auth/evidence_eprihlasek.pl

ret and number (ret104824, etc.) corresponds to login at is.mendelu.cz/navratka/auth/index.pl

For VPN on Windows, make sure you have the latest version of the operating system (all updates are downloaded and installed). The old way of connecting VPN on MacOS Catalina version does not work. You need to use the new method (in Czech).

It is most often a problem with certificate installation. Although it is the same certificates that can be used for Eduroam or dormitory network, for VPN, it is necessary to download these certificates again and choose Local Device instead of storage. If you still cannot connect through VPN, try the new connection method here.

Always check the validity of the certificate to ensure they are not expired.
You can find the old connection guide here: VPN MENDELU

If you continue your studies or employment at Mendel University, your permissions will be automatically extended once this information is entered into the system.
As for access to UIS and school email, it remains active for 6 months after the end of your studies or employment at the university.

More information about all permissions on university servers can be found here, and information about individual accounts on university servers here.

If you are unsure how to install STATISTICA 14, visit the guide
For installation, you need to be connected to the university wired network or use VPN. When using VPN, please make sure you are connected before starting the installation.

Due to the change in login, it is now necessary to enter the login in the form: login@mendelu.cz

In case of persistent problems, it is necessary to clear the browser cache.

Due to the increase in suspicious emails, we ask you to be more careful. Whenever you receive a suspicious email, make sure it does not contain bad grammar, errors in the sender, or a strange greeting at the end.
It is also good to check if such a person really works at the university.

If you are still unsure, contact us at HelpDesk, and we will be happy to help you.

If your attendance was automatically submitted empty or you mistakenly submitted it before completing it, please contact the head or secretary of your department who will explain the next steps.

Unfortunately, with such a general request, we cannot address the problem without further information. Therefore, whenever you have an internet issue not mentioned here, include the following details in your request:

• Your name,
• the type of device you are connecting from,
• the type of network you are connecting to (include its Wi-Fi name if applicable), and
• the location from where you are connecting.

• the name of the dormitory,
• block designation, room number, and
• socket designation.

When installing certificates on iOS, make sure to download them through the Safari browser.

When installing certificates on Android, for the CA certificate (root certificate), you need to download and install it through the Settings.
Simply when in Settings, go to Search and find the option for Certificate Installation.

In some versions of Android, you need to fill in the Domain field when connecting to Eduroam. If required on your device, simply enter mendelu.cz in the field.

Within the dormitories, the primary connection option is through an Ethernet cable.
After plugging in, a login page will automatically appear, where you need to enter your login credentials (same as for UIS). However, we recommend using certificates for authentication, ensuring automatic login for 366 days after download.

Some dormitories also provide the option to connect to the Eduroam Wi-Fi. You can connect to this Wi-Fi within the school premises as well.
Connection guides can be found here:

• Eduroam
• Dormitory Network

If you have a Windows Phone and want to connect to the Eduroam Wi-Fi, you need to request the allocation of a PEAP account because your device does not support certificates. To connect, send an email (helpdesk@mendelu.cz) or create a request (HelpDesk) with your name and the reason for requesting a PEAP account.

First, you need to have login credentials, which you should receive when accommodated in the accommodation office.
Depending on the dormitory where you are accommodated, you can use either the dormitory network or, if the dormitories are covered, the Eduroam Wi-Fi.
In the case of the dormitory network, find information in the previous problem I Am a First-Year Student in the Dorms and Don't Know How to Connect to the Internet.

This message indicates that you are logged in on multiple devices using web authentication. It may also occur when using a router in the dormitory network, which is prohibited, and if you do not disconnect these devices, temporary disconnection may occur. After logging out of the device or disconnecting the router, try to log in again.

Alternatively, try logging in using 802.1x certificates. The best solution to this problem is automatic login using 802.1x certificates, which not only automatically log you in for 366 days but can also be used on multiple devices.

Guide on how to do it:

• Wireless Network Eduroam
• Student Dormitory Network

In short, using personal network devices (especially Wi-Fi routers) causes various network, security, and other issues, ultimately being counterproductive.
Each resident has one socket in their room for wired network connection, and the dormitories are gradually covered by university Wi-Fi networks, available to residents for their end devices.

If you have been temporarily disconnected due to these devices, you need to disconnect the device and provide us with the following information through HelpDesk:

• your name,
• name of the dormitory,
• block and room designation, and
• socket designation.

Most users, after installing a new certificate, do not remove the original one, causing connection issues in some configurations. Therefore, please check if you have only one valid certificate on your laptop. To remove the old certificate, use the guide (guide for Windows only) Certificate Removal in Czech.

We recommend going through VPN guides; issues often involve small errors such as:
Windows:

• certificates installed only for the current user (they should be on the local machine) and
• incorrectly configured connection.

• unconfirmed trustworthiness and
• missing access for all applications.

If you are a student at Mendel University and have completed regular enrollment, log in to your e-application the day after enrollment. In the first table, you will find the login name and password for UIS.
After logging in, please change your password and also set up password recovery to an external email.

If you are an employee and were not issued login credentials when entering employment, please contact the system integrator of your faculty.

If you have not set up password recovery in UIS, you need to request a password reset from the system integrator of your faculty: list of system integrators

If you have set up password recovery to an external email, visit the following link: Password Recovery

A system integrator is a person responsible at the faculty, another part, or the entire university for the smooth operation of the information system (UIS), training, and user support. It is a conceptual person for gathering all ideas, queries, and error reports related to the information system. Each faculty (AF, FRRMS, LDF, PEF, ZF) and university institute or workplace (ICV, REK, Dormitories) has its integrator.
Here you will find a list of system integrators.

After logging into the attendance system, you need to select the employment for which you want to adjust the work schedule. You can do this by clicking on one of the operations for employment, such as entering the current month.
Upon entering, a button for Setting the Work Schedule will appear in the side menu.

The attendance system automatically converts each leave as if it were regular working hours.
If you have irregular working hours, you must manually convert the leave, even if the entered leave appears in red.

If you want to go back to the attendance from the previous month to make additional changes, you must contact your supervisor or department secretary.
If you only want to check attendance, you can do so in the Logs and Documents - My Documents tab, where you can access files (.pdf) of your submitted attendances.

First, make sure you are entering the correct login details - the same as for the university information system. Also, make sure you enter the password correctly (watch out for CapsLock and NumLock), for example, type the password first outside the form, such as in Notepad, and then copy it to the form.

If you are sure about the correctness of the login details and still cannot sign in, change the password in the university information system: change password.

Email can be received by various distribution servers: UIS, Office 365, etc. The user can change this setting, and you can do it at the following link (requires login to UIS): Delivery of university mail

Owners: Have full control over the team. They can add and remove members and guests, change team settings, and delete the team. There can be several owners in a team. Owners are set as teachers in subject teams.
Members: Have limited options in the team. They can fully utilize team options but cannot manage the team. Students are set as members in subject teams.
Guests: People outside the university organization (outside the IS of the university) invited by the owner to the team. Guests have the lowest level of permissions.

Useful links: Owner, member, and guest permissions in Teams, Setting permissions for channels for guests.

Not always. This answer depends on your browser. For some browsers, you don't need a desktop application and can join the video conference directly in the web browser. You also don't need any browser plugin.
However, to take advantage of all the features that MS Teams offers, it is recommended to use the desktop application. For example, the desktop application allows you to use screen sharing and other features during a meeting or call with another person.

If you are logging in for the first time, change your password in UIS and try logging in again.

If you are not logging in for the first time or the above procedure did not work, it is likely a password typing error. First, try typing the password, for example, in the login field and then copying it.

If your password contains characters like @, $, € and you are in a computer test mode in the library, then a different operating system than Windows is started here, so shortcuts like Alt + code do not work, and keyboard switching is also different. Consult with the staff or supervisor for the options for entering special characters.